Privacy Policy
Last Updated: May 26, 2026
This Privacy Policy (“Policy”) explains how Nafago (“Nafago”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects your information when you use the Nafago mobile application, website, delivery platform, merchant portal, or related services (collectively, the “Platform”).
Nafago is a food delivery and commerce platform being developed for users, restaurants, delivery partners, and merchants operating in Conakry, Guinea.
By accessing or using the Platform, you agree to the collection and use of your information in accordance with this Policy.
1. Information We Collect
a) Personal Information
We may collect the following information when you register or use Nafago:
- Full name
- Mobile number
- Email address
- Delivery address
- Profile photo (optional)
- Date of birth (if required)
- Account login credentials
- Language and location preferences
b) Order and Transaction Information
When you place orders through Nafago, we may collect:
- Order details
- Restaurant and merchant information
- Billing details
- Payment method information
- Order history
- Delivery instructions
- Transaction records
Payment information may be securely processed through third-party payment gateways and mobile money providers.
c) Device and Usage Information
We may automatically collect:
- Device type and operating system
- IP address
- App version
- Browser type
- Mobile network information
- Device identifiers
- App crash logs
- Usage activity within the Platform
d) Location Information
With your permission, Nafago may collect real-time location information to:
- Enable food delivery services
- Improve delivery accuracy
- Track delivery orders
- Help delivery partners navigate routes
You may disable location permissions through your device settings, but certain features may not function properly.
e) Delivery Partner Information
For delivery partners and riders, we may additionally collect:
- National ID or government-issued identification
- Driving license information
- Vehicle information
- Bank or mobile money account details
- Emergency contact details
- Live delivery location while active on deliveries
f) Merchant and Restaurant Information
For restaurants and merchants onboarding onto Nafago:
- Business registration documents
- Tax identification details
- Bank or mobile money settlement details
- Business address
- Authorized representative details
2. How We Use Your Information
We use collected information for the following purposes:
- To create and manage user accounts
- To process food and grocery orders
- To facilitate deliveries in Conakry and surrounding regions
- To process payments and refunds
- To provide customer support
- To improve platform performance and user experience
- To personalize recommendations and offers
- To communicate updates, notifications, and promotional messages
- To detect fraud, abuse, and security threats
- To comply with legal and regulatory obligations
- To manage restaurant, merchant, and delivery partner operations
5. Data Security
We implement reasonable technical and organizational security measures to protect your information from:
- Unauthorized access
- Loss or theft
- Misuse
- Alteration
- Disclosure
Despite our efforts, no digital platform can guarantee complete security of transmitted data.
Users are responsible for maintaining the confidentiality of their passwords and account credentials.
6. Data Retention
We retain information for as long as necessary to:
- Provide services
- Resolve disputes
- Maintain business records
- Comply with legal obligations
- Prevent fraud and abuse
Certain information may be retained in anonymized or aggregated form for analytics and business purposes.
7. User Rights
Depending on applicable laws, users may have the right to:
- Access their personal information
- Correct inaccurate information
- Request deletion of data
- Withdraw consent
- Request account closure
Requests may be submitted through Nafago customer support.
8. Third-Party Services
The Platform may contain links or integrations with third-party services including:
- Payment gateways
- Mobile money services
- Restaurant systems
- Mapping and navigation providers
Nafago is not responsible for the privacy practices of third-party platforms.
9. Children's Privacy
Nafago services are not intended for children under the age permitted by applicable local laws. We do not knowingly collect personal information from minors without proper authorization.
10. Policy Updates
We may update this Privacy Policy from time to time. Updated versions will be published on the Platform with the revised effective date.
Continued use of Nafago after updates constitutes acceptance of the revised Policy.
11. Contact Us
For questions, complaints, or privacy-related concerns, please contact: